My HOPE Kit was lost, stolen, or arrived damaged. What do I do?
You can file a claim with UPS using the provided link and merchandise details below. A replacement HOPE Kit will be sent once the claim is resolved.
You can file a claim with UPS directly through following link: https://www.ups.com/us/en/support/file-a-claim.page
In the Merchandise Description section, input following information.
Detailed Merchandise Description:
- Tumbler
- Tea
- Socks
- Clean beauty item
- Unscented lotion
- Lip balm
- Hope is Stronger than Fear bracelet
- Hope journal
- Pen
- Educational resource
USD: 50
Once UPS has resolved the claim, we will be notified and will then ship a replacement HOPE Kit.